Refund Policy

Digital assets

Before placing an order for an immediate digital download, you must expressly request that delivery begins immediately and acknowledge that your 14-day cancellation right ends once the download begins. This does not affect your statutory rights if digital content is faulty, not as described or otherwise does not conform to the contract.

Duplicate or technical issues

If you believe you were charged twice for the same order or cannot access a file you purchased, contact hello@storyboli.com with your order details. Storyboli may help restore access, resend download information or review a duplicate-payment issue.

Service work

For services, deposits, retainers or project payments are not refundable once work has started. Work may include discovery, planning, research, strategy, writing, editing, design, production, meetings, communication, file setup or any other agreed project activity.

Before work starts

If a service project has been paid for but work has not started, any refund request will be reviewed against the written agreement, invoice, scope and payment terms for that project.

Cancellations

Cancelling a project after work has started does not create a refund right for work already started, delivered, scheduled, reserved or completed. Any remaining balance, cancellation fee or handover arrangement should follow the written project agreement.

How to contact us

For refund or access questions, email hello@storyboli.com and include your name, order number, purchase email and a short explanation of the issue.