Privacy Policy

Who we are

STORYBOLI LTD is a private limited company registered in England and Wales under company number 17461063. Registered office: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE. Contact: hello@storyboli.com.

Information we collect

We may collect information you choose to provide through contact forms, application forms, checkout, customer accounts and email. This can include your name, email address, business name, website, order details, billing details, messages and the services or products you are interested in.

We may also collect basic technical information such as IP address, browser type, device information, pages visited and timestamps through WordPress, WooCommerce, security tools, hosting logs, analytics or similar website tools if they are enabled.

How we use information

We use information to respond to enquiries, review applications, provide quotes or project communication, process orders, deliver digital downloads, maintain customer records, improve the website, protect the site from abuse and meet legal or accounting obligations.

Payments and checkout

Payments are processed through the configured WooCommerce payment gateway. Storyboli does not intend to store full card numbers on this website. Payment providers may process payment, fraud-prevention and billing information according to their own terms and privacy notices.

Digital downloads and accounts

When you buy a digital product, WooCommerce may store order and download access details so the product can be delivered and support can be provided.

Sharing information

We may share limited information with service providers needed to run the website, process payment, deliver email, host files, provide analytics, manage security, keep records or comply with the law. We do not sell personal information.

Retention

We keep information only as long as needed for the purpose it was collected, including support, order records, accounting, legal compliance and business administration. Retention periods depend on the type of record, the purpose for which it is used, and applicable legal, accounting, security and support requirements.

Your choices

You can contact hello@storyboli.com to request access, correction or deletion of your information, subject to legal, tax, security and operational requirements.

Cookies

The website uses cookies that are necessary for WordPress, WooCommerce cart and checkout, security and saved preferences. Any optional analytics cookies will be described and controlled through the site consent settings if enabled.

Updates

This policy may be updated as the website, services and legal requirements change. The latest version will be posted on this page.